Sundream Travels Terms & Conditions

1. THE CONTRACT

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You may book a Tour from us, using the booking process on our Website. We may, at our discretion, accept or reject any booking of a Tour, for any reason. If we accept your booking, a Booking Confirmation Email will be sent to you, attaching details of the Tour, our receipt and a link to these Terms. It is your responsibility to check the booking details (in particular, the details of your Tour, start date and the spelling of your name.) Your booking will be complete, on your payment of part or all the Price, in accordance with these Terms. Once your booking is complete, you may not cancel your booking other than in accordance with these Terms, including our cancellation policy. We may, at any time and at our discretion, vary these Terms within accordance with the Law. For any booking that has been accepted by us, the Terms that apply will be the ones that were in effect when you made the booking. If you book a Tour through a Third Party, such as a Travel Agent, your booking contract will be with them, and you will be required to adhere to their booking Terms.

 

1.1 LIMITATION OF LIABILITY

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To the maximum extent permitted by Law, our total liability arising out of or in connection with these Terms, however arising, will be limited to us either resupplying the relevant Tour to you or paying to you an amount not exceeding the Fees paid by you to us. Before, during or after our Tour you may have the opportunity to participate in optional activities that are operated by Third Parties and not included in the price of your trip. You are responsible for all risks associated with the transportation to or from, and your participation in, or visitation to, any place, activity or excursion not listed as an inclusion of the Tour. Any assistance given by us in arranging, selecting, or booking any optional activities is purely at your request and we make no warranties and expressly disclaim any liability whatsoever arising from participation in optional activities. You acknowledge and agree that any liability for loss, damages, death, personal injury, illness, emotional distress, mental suffering or psychological injury or loss of or damage to property associated with any optional activities you decide to participate in is the sole responsibility of the Third Party providing that service or activity.

 

We shall not be held liable for any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider. And any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond our control. You waive any claim against us for any such loss, damage, injury, or death. In the event that any loss, death, injury or illness is caused by the negligent acts or omissions of us or of the Third Party suppliers of any services which form part of the booking contract then we limit our liability, where applicable by all applicable international conventions.

 

1.2 PHOTOS, VIDEOS, REVIEWS AND MARKETING MATERIAL

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During a Tour, your tour guide, local guides or other group members may take photos or record videos of you participating in the Tour or you may provide us with photos or videos that you have taken. You consent to us publishing such photos or videos, along with details, including but not limited to, your name, for our marketing purposes including on our Website and social media channels.

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2. BOOKING REQUIREMENTS

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2.1 PERSONAL DETAILS

To book you onto a Tour we require some personal information from you. We require your full name (as it appears in your passport), date of birth, gender, email address, any special medical or dietary requirements, and if the Tour you have booked includes a flight, we will also need your passport number.

 

2.2 AGE REQUIREMENTS

You must be at least 18 years old to participate in one of our Tours. We occasionally accept people aged 17 years old if you obtain the consent of or are accompanied on Tour by a legal guardian that is at least 18 years old.

 

2.3 MEDICAL & HEALTH CONDITIONS

It’s our highest priority to make sure that you are safe and healthy on our Tours. Therefore you must not participate in a Tour if it might adversely affect your physical or mental health. If you are unsure as to whether you can safely participate in a Tour, we recommend that you seek medical advice. It is your responsibility to inform us if you have any physical or mental health issues that may prevent you from participating safely in a Tour. In some circumstances we might ask you to have a medical clearance form (that we will send you) completed and signed by a licensed medical practitioner. If you have any pre-existing medical conditions which may impact your ability to travel, participate in a Tour, travel to remote areas without access to medical facilities or that may adversely affect the experience of others on your Tour, you must return a medical clearance form. You agree to disclose all relevant medical information accurately and fully. We will maintain the information in accordance with our Privacy Policy. We reserve the right to deny you permission to travel or participate in any aspect of a Tour at any time and at your own risk and expense where we determine that your physical or mental condition renders you unfit for travel, or you represent a danger to yourself or others.

 

2.4 SPECIAL REQUIREMENTS

Any special requirements must be disclosed to us at the time of booking. We will use reasonable efforts to accommodate special requirements or requests, but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to us at the time of booking and we will do our best to accommodate them, but we cannot guarantee that all dietary needs or restrictions can be accommodated.

 

2.5 PASSPORT AND VISA REQUIREMENTS

You must have a valid passport for the duration of your Tour and for 6 months thereafter. It is your responsibility to have a valid visa for the country or countries that you will be going to on the Tour. We will not be held responsible if you are denied entry to a country due to an invalid passport or lack of visa.

 

3. PARTICIPATION REQUIREMENTS

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3.1 TRAVEL INSURANCE

You must have valid travel insurance to participate in any of our Tours. And the insurance must be valid for the entire length of the Tour. We strongly recommend that you check the levels of cover on any travel insurance policy before you purchase it, and make sure that it covers you for all of the activities that you will be doing on the Tour.

 

3.2 ACCEPTANCE OF RISK

Your participation in a Tour will be at your own risk, and you agree to sign a waiver form prior to the commencement of the Tour. You acknowledge that the nature of the Tour may be adventurous and participation might involve a degree of personal risk. You may be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in your daily life. We use information from government foreign departments, our own operations teams and reports from our own contacts in assessing whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks, and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks involved with such travel. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.

 

3.3 GUEST CONDUCT

When participating on a Tour, you must cooperate with your tour guide, and conduct yourself in an appropriate, decent, lawful, non-aggressive, non-bullying and proper manner, and comply with these Terms and any instructions or directions given to you by us or any of our tour guides, at all times. You will not conduct yourself in a manner that has a negative impact on other guests' experience. If you are not conducting yourself in an appropriate manner, we reserve the right to remove you from the Tour. If we remove you from the Tour, you will not be entitled to a refund or compensation. You acknowledge and agree that we are unable to control the conduct of you, other group members or third parties and that we will not be held responsible or liable for any conduct of you, other group members or third parties.

 

3.4 AUTHORITY ON TOUR

The client agrees to abide by the authority of the tour leader at all times. The tour leader, or any other company representative, is the authority on tour, and all decisions made by either the tour leader or company representative on matters regarding the tour, health and safety, overall wellbeing of the tour group, are final and non negotiable.

 

3.5 CLAIMS AND COMPLAINTS

If you are unhappy in any way with the service you are being provided while on tour please discuss this with your group leader as soon as possible so they have the opportunity to resolve your issue. If this is not appropriate or your group leader is part of the issue please email hello@sundreamtravels.com without undue delay and we will do our best to resolve the situation fairly and promptly. 

 

If we are not contacted within 48 hours of an issue arising or not given the opportunity to resolve the issue when it happens we cannot be held responsible for any compensation related to your issue or requested at a later date.

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4. MAKING A BOOKING 

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4.1 BOOKING

To make a booking and secure your place on a Tour you can either pay a deposit of £200 / €200 / $400 or pay in full. If you are making the booking within 60 days of the start date you will need to pay in full. The company is not responsible for any charges applied to credit card transactions and will not refund or return any fees charged by third parties and incurred during the transaction of the tour cost

 

4.2 DEPOSIT

The deposit required at time of booking is non refundable. Should you need to cancel for any reason, the deposit may be used as credit and transferred to a future date. 

 

5. CANCELLATIONS

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5.1 CANCELLATION OF A TOUR BY THE COMPANY

If for any reason, and in the unlikely event that the company cancels a tour, you will be notified by email at least 30 days prior to the tour start date. We will either move you to another confirmed tour date, or give you the choice of a full refund or credit to be used for another booking. 

 

5.2 CANCELLATION BY YOU

If you, the client, should choose to cancel your tour after successful payment of either the deposit or the full fee, the following terms will apply: 

(i) Cancellations made 60 days or more prior to the tour start date will incur a cancellation fee of 25% of the total tour price.

(ii) Cancellations made within 30 days or more prior to the tour start date will incur a cancellation fee of 100% of the total tour price.

(iii) If you, the client, does not show up in time for the scheduled start of the tour, voluntarily leaves the tour early, prematurely departs the tour due to sickness, the death or health and wellbeing of a family member, no refund, partial refund or credit will be given. This also applies should the client opt out of any included activities on the tour, no refund or substitute will be given.

 

5.3 FORCE MAJEURE

Force majeure means an event that is unavoidable or extraordinary that is out of our control and makes it impossible to travel safely to the Tour destination or remain at the destination. Examples include natural disasters, extreme weather conditions, warfare, acts of terrorism or political unrest. If we have to cancel or make significant changes to a Tour you have booked because of force majeure we will not be liable to refund your Fee or pay you compensation. 

 

If this happens you will be entitled to move your booking to a different Tour date or Tour, or receive a credit for the total amount of the Fee paid by you if the Tour hasn’t started.

If you decide to move your booking onto a different Tour which is a lower Price we will provide you with a credit for the difference in the Price. If you decide to move your booking onto a different Tour which is a higher Price you will need to pay the difference.

 

5.4 CREDITS

Instead of a full or partial refund, we may offer you the choice of a credit instead. Any credit you receive does not have an expiry date and may be used towards payment of another Tour. Credits are not redeemable for cash. You can use part of your credit to book a Tour and any remaining balance will remain as a credit that you can use any time in the future.

 

6. PRICES

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6.1 TOUR PRICE

The total price of the tour might change depending on external factors such as but not limited to inflation, rise in prices affecting the cost of the tour in any given country, i.e. the price of fuel, rapid price rise within the country due to unforeseen circumstances affecting outside of expected fluctuations. The total price paid when fulfilling booking requirements by either paying a deposit more than 60 days prior to tour commencement or full amount within 60 days of tour commencement is set and will not change. Our Fees include all relevant taxes and we do not charge any local surcharges or Fees

 

6.2 INCLUSIONS AND EXCLUSIONS

The Price of your Tour includes accommodation, all transport (including any flights) that is part of the Tour, an airport pickup, all activities and some meals, as listed on our Website and in our description of the trip. The Price of your Tour does not include any flights that are not part of the Tour, airport transfers after the Tour ends, excess baggage charges, accommodation before or after the Tour, visa and passport fees, travel insurance or any optional activities that are not listed on our Website.

 

7. CHANGES

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7.1 ITINERARY CHANGES

Due to unavoidable or extraordinary circumstances we may occasionally have to make a change to the itinerary. This could include the destination, route, mode of transport, accommodation, activities or inclusions. We would only make a change if it was absolutely necessary or unavoidable due to reasons such as safety concerns, extreme weather conditions, or local transport delays and cancellations. While we always endeavor to operate all Tours as described, we reserve the right to change the Tour itinerary if need be, which may be before or after the Tour starts. And the change we might have to make could either be a minor change or a significant change.

 

7.2 MINOR CHANGES

We will occasionally need to make minor changes, such as changing an accommodation to another hotel/hostel/guesthouse of the same standard or better in the same destination, or changing the departure time of a local bus/train/flight, or changing an activity to another one of the same standard or better. While we will do our best to notify you of the change, this may not always be possible. In any circumstance we will not be liable to refund or compensate you for the minor change that we had to make if an appropriate alternative of similar or higher value is provided.

 

8. OPTIONAL ACTIVITIES

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider. 

 

9. SEVERABILITY

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.